Pricing
What it costs,before you ask.
A small-business website has a flat price. Portals, systems and automation are quoted in writing after a free conversation. Looking after any of it is one of three monthly plans, each with its limits written down.
Free initial consultation. No obligation.
01Building It
One flat price, and one honest quote.
Small-business website
$2,000
Flat, plus tax. Not a starting point.
Up to 5 pages, designed and built, two rounds of changes, live about three weeks after your content arrives. Half up front, half at launch.
Portals, systems & automation
Quoted
In writing, before anything starts.
It starts with a free 20–30 minute consultation. Then a written proposal with the build price and the monthly plan side by side, so you see the whole cost at once. If scope changes, we agree the change first.
Build it yourself
$99
To $299, plus tax.
Our whole website process, written down as a guide, with a recommendation for your business. Credited in full against the website build within 90 days.
What moves a custom quote
“It depends” is not an answer, so here is what it depends on.
- How many systems it has to touch, and whether they have a proper way in.
- How many exceptions the job has — the “except when it’s a rush order” list.
- Whether anyone outside your business needs to use it.
- How much of the current process is written down versus in someone’s head.
02Looking After It
Three monthly plans, with the limits written down.
Software needs looking after whether or not anybody touches it. A plan is how it stays up, secure and improving — and it is never a condition of the build. The right one is part of your proposal, priced beside the build.
Website Care
For a website that needs to stay up, secure and current, without you thinking about it.
$99 a month
plus tax, or $1,090 a year paid yearly
Includes
- Hosting, the certificate, and the renewals — nothing to remember.
- Backups, and a tested way to put the site back.
- Security and dependency updates as they land.
- Monitoring that the site is up and the enquiry form is actually sending.
- Up to 30 minutes of changes a month — new hours, new prices, a staff change.
Where it stops
- Changes are small edits to what is already there — text, prices, hours, photos, a staff change. A new page, section or feature is quoted.
- Up to 30 minutes a month. Unused time does not carry over.
- Covers one website that we built or have reviewed and taken on.
- Response
- Requests acknowledged within two business days.
- Term
- Optional. Start any time; stop with 30 days’ notice.
Growth
For a business that wants its website to keep getting better, a little every month.
$399 a month
plus tax
Includes
- Everything in Website Care.
- Up to 2 hours a month of improvements — for example a new page or section, a clearer call to action, or a new form.
- Search upkeep: your Google Search Console and Business Profile checked every month, and problems found there fixed.
- A short monthly note: what changed, what Search Console shows about how people find you, and what we would do next.
Where it stops
- Improvements are agreed with you at the start of each month and done together in one batch — not on demand as they come up.
- Anything that will not fit in 2 hours is quoted, or split across months with your agreement. Unused time does not carry over.
- Covers the website the plan is for. Connecting it to other systems, a redesign, or a new feature of any size is quoted.
- Search upkeep means keeping things in good order. It is not a ranking promise, advertising, or writing new content.
- Response
- Requests acknowledged within one business day.
- Term
- Month to month; stop with 30 days’ notice.
Business Systems
For a client portal, business system or set of automations your business depends on day to day.
Priced in your proposal
With the build, after a free consultation
Includes
- Hosting and infrastructure managed for you — with every third-party cost set out in your proposal.
- Monitoring that the system is up and that its scheduled jobs and integrations actually ran, so you hear about a failure from us rather than from a customer.
- Routine security patches and dependency updates, applied and tested.
- Backups, with restores tested, and a written record of what runs where.
- A set number of hours each month for fixes, small improvements and questions — the number is in your proposal.
- Priority acknowledgement when the system is down.
Where it stops
- Work beyond the month’s hours is quoted before it starts. Unused hours do not carry over.
- New features, new integrations, and major upgrades that need rework are quoted as projects.
- When a connected service changes how it works, we investigate and make small fixes within the month’s hours; rebuilding the connection is quoted.
- We watch that the system runs. We do not check its output for you — where it handles money, filings or deadlines, keep the review step you would apply to a person doing the job.
- Response
- System-down reports acknowledged within four business hours; everything else within one business day.
- Term
- Month to month; stop with 30 days’ notice, used for a proper handover.
No plan includes unlimited changes or development. Each one has a set amount of time, and anything bigger is quoted in writing before it starts.
Business hours are Monday to Friday, 9 to 5 Pacific, excluding BC statutory holidays. Response times are when we acknowledge a request, not a promise of when it is fixed. We are a studio, not a 24-hour operations centre, and would rather say so now than on a long weekend.
Anything beyond the month’s included time is quoted before it starts — $150 an hour plus tax, or a fixed price if the job deserves one. Unused time does not carry over to the next month; it is time held for you, not a balance.
03Quoted Separately
What no plan covers.
A fixed monthly price only stays fixed if both of us know where it stops. Each of these is a different size of job every time, so each is quoted in writing first.
- New builds, redesigns, and features bigger than the month’s included time.
- Taking on a website or system we did not build — that starts with a one-off review, quoted, so we know what we are agreeing to look after.
- Writing content from scratch, photography, and logo or brand design.
- Advertising, social media management and email campaigns.
- Moving or cleaning up large amounts of existing data, and repairs needed because someone else changed the system.
- Third-party fees beyond what the proposal includes — your domain, paid services, text messages and AI usage.
- Emergency work outside business hours.
- Legal, tax or accessibility-compliance advice. We build to a high standard; we do not certify your obligations.
04How Support Works
One email, one answer, one record.
01
Email us
One address for everything. Say what you are seeing and where; a screenshot or a link saves a round trip.
02
We confirm it, and say if it fits
Within your plan’s response time. If the job is bigger than the time left this month, we say so and quote it before starting — never on the invoice.
03
We do it, and tell you
Made, checked, and noted. Plans with a monthly note list every change, so there is a record of what you paid for.
05Who Owns What
Stay because the work is good, not because leaving is hard.
Built for you
Websites: Your domain stays yours, the code is yours, we host and look after it, and if you ever leave we hand it over and help you land it.
Custom systems and portals: when the build is paid for, the code is yours. The monthly plan pays for looking after it, not for the right to keep using it.
Software we run
Some problems are already solved by software we run ourselves — Reuno, for field-service businesses, is one. You subscribe instead of commissioning a build: far less up front, and we own, host and maintain the software for everyone who uses it.
Your records stay yours, and you can export them.
Questions
Asked and answered.
- Do I have to take a plan?
- No. A website works without one, and we show you how to look after it yourself at handover. For a custom system we will ask who is going to look after it — if that is someone on your team, that is a good answer too, and we will hand over properly.
- Which plan does my project need?
- The proposal says, with the reason. As a rule: a website needs Website Care or Growth; anything with sign-ins, stored records, payments or connected systems needs Business Systems, because that is what has to be watched.
- Why is Business Systems not priced here?
- Because a portal with ten clients and a system running a whole operation are very different amounts of work to look after. Your proposal sets the monthly price, the hours included and the infrastructure costs together, beside the price of the build, before you agree to anything.
- Can I ask for anything, as long as I am on a plan?
- Within the month’s time, yes — and we will tell you before starting if something will not fit. No plan is unlimited: bigger work is quoted in writing, and you decide.
- Can I change plans later?
- Yes, from the next month, in either direction.
- Who sends the invoice?
- FileFlow Solutions Inc., which handles Clerke’s billing. It is the name on your agreement and your invoice, so your bookkeeper sees one name throughout.
Have a project in mind?
We’d love to hear about it.
Free initial consultation. No obligation.